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Be sure
- you are running the latest
version of the program. It is possible that we have
already solved the problem you have in the latest
release.
- to review the Help File
located in your program. It was designed to walk you
through each and every feature of the software.
- to read our Frequently Asked Questions (FAQ)
If you have not
found anything suitable for you, please, specify the
following parameters when sending your question:
- Your software parameters:
- Operating system version
- Other software you have
installed on your computer (put special attention
to proxies, firewalls, antiviral software, residential
programs and programs that work with networks
on the system level)
- Hardware configuration
of your computer:
- Processor type
- RAM size
- Free space available
on the disk, where the program is installed
- File system type on the
disk, where the program is installed (usually
one of FAT, FAT32 and NTFS)
- Free space on the system
disk
- File system type on the
system disk
- Screen resolution
- Desktop color depth
- Networking and other
hardware you might have
- Type of Internet
connection:
- Whether or not you are
using proxy server (if so, indicate program name)
- Whether or not you are
using firewall software (if so, indicate program
name)
- Connection type: modem
(dial-up), cable or other (describe in detail)
We are dedicated to providing excellent customer service.
Please fill out the form below completely and you're
guaranteed to have an answer within 24 hours, but usually
it will take less than 20 minutes.
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